FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

ENVIRONMENT

What does Compostable mean?


We’ve all heard of a compost heap, right? Composting is a natural process of recycling organic waste through decomposition so that it can eventually be put back into the soil as a nutrient rich compost. The composting process creates certain conditions that allow the organic matter to decompose. Although compostable products break down naturally in the composting process, they do not always breakdown naturally in a landfill. This is because compostable products require certain conditions to break down and these conditions are often not found in landfills, especially those landfills which are "air locked". Compostable products are great for the environment, but it is important to make sure that they are disposed of in the right way using composting facilities. Our wipes break down well under landfill conditions.




Are Offshoot's Wipes Biodegradable, Compostable or Flushable?


Offshoot offers a Biodegradable Wipe and an Economy Wipe.

Our range of Biodegradable Wipes are all made from 100% Natural Materials and are Biodegradable in landfills, provided the landfill creates the correct conditions for breakdown of organic material. To be classified as biodegradable, the item must break down under natural microbial action within a specific time frame. All our biodegradable wipes are clearly labelled as biodegradable.

Our economy wipe is not Biodegradable. Please see our FAQ for economy wipe disposal.

Additionally, the antibacterial ingredients used in both our Economy and Biodegradable Wipes are Biodegradable. This means the ingredients break up and do not persist/collect in the environment.

Flushability

Both our Economy and Biodegradable Wipes are Not Flushable. We believe that no wipe should ever be flushed, even if they are 100% biodegradable. When wipes get flushed, they do not have enough time to breakdown and end up interfering with sewerage pipe flow causing major blockages and damaging sewerage processing equipment. This build up is also known as a Fatberg

Even wipes classified as 'flushable' should not be flushed in our opinion as they often do not break down properly and end up causing costly blockages.

Compostability

We promote our Biodegradable wipes as Biodegradable rather than compostable. Landfills provide better conditions for breakdown of our wipes than composting stations, so we advise against disposing of our wipes at commercial composting stations unless otherwise stated in one of our specific wipes.




What does Biodegradable mean?


Simply put, something is “biodegradable” if it can be disintegrated by bacteria, fungi, or some other natural biological process. If you look at the word itself, the meaning is right there. “Bio” meaning “life,” “degrade” meaning to break down, and “able” of course meaning that it can happen. The term "Biodegradable" is used a lot however, not all biodegradable products are created equal. A key factor in somethings biodegradability is the time it takes to breakdown. The faster it breaks down the more biodegradable it is. An apple core for example may only take a few months to break down whereas wool socks may take a few years. Both are biodegradable products. The longer something takes to break down, the longer it persists in landfills and the more space it takes up. Space is a major problem with landfills so its important to choose products with a faster breakdown time.




What’s the main difference between Compostable & Biodegradable?


The primary difference between compostable and biodegradable is that compostable products require specific conditions to break down, whereas biodegradable products break down naturally. Typically, industrial composting is a faster process as the conditions are tightly controlled and optimised for breakdown. The time taken for something to biodegrade varies significantly depending on the material and the conditions the material is under. Both compostable and biodegradable products are better for the environment than plastic products which can take hundreds of years to disintegrate.




What happens to the wipes in landfill


Offshoot Biodegradable wipes are made from either 100% Paper, 100% Viscose or 100% Bamboo. All 3 materials break down almost completely in landfill leaving no more than 5% of the original mass remaining.

If the gas was captured (as it is in some landfills), then one dry tonne of said materials would produce about 2MWHrs of sustainable electricity.

Paper and Bamboo are both short cycle derived carbon, so their degradation does not contribute to climate change.




How long will it take for wipes to breakdown in landfill?


Biodegradability depends on a number of factors such as what medium the item is in, the temperature and moisture levels to name a few. As an example of the biodegradability of our wipes, when covered in soil and kept at 30 degrees celsius, our VISCOUS (1) and AIRLAID (5) Wipes are proven to completely degrade within 4 - 5 months





GENERAL USAGE

How many wipes will I go through?


Offshoot's wipe dispensers are designed to pull one wipe at a time to help limit the number of wipes people take. Typically, a person who wants to use the wipes will take 1 - 2 wipes at a time depending on the application, however not everyone will opt to use the wipes.

There are a number of factors that influence wipes usage including; how many people use the wipes, the application (e.g. gym, supermarket, office), how many dispensers you have and the general mindset people have around hygiene. If you want to discuss this in more detail get in touch and we are happy to provide more guidance.

Here is an example of a couple of different GYM's using both our Wall Mounted and Free Standing Dispensers.




Offshoot wipes are not as wet as some other wipes, are they still doing the job?


Our biodegradable wipes are a fabric-based wipe and carry a lot of moisture. Generally, the thicker the wipe is, the more moisture it can carry.

If you are finding the wipe is not too wet, its likely you are using our recyclable wipe (deleted product).

Our recyclable wipe is made from 100% plastic. Plastic does not absorb moisture like cotton or cloth, so our wipes tend to hold less moisture than fabric wipes. Although they hold less moisture, they are still extremely effective, killing 99.9% of germs and bacteria.

There is a perception that ‘wetter is better’ but this is not necessarily the case. Wetter can sometimes mean that the ingredients are diluted and not as effective. All our wipes are designed to be effective surface sanitisers and they are effective even if they aren't completely wetting the surface.

Additionally, our Hygiene, Surface and Equipment Wipes continues to provide surface protection for up to 30 days.




Why do Offshoot GYM WIPES not absorb sweat?


In general, antibacterial wet wipes are designed for sanitising the equipment surfaces by killing bacteria and germs, not for soaking up sweat. They already carry the antibacterial formula and so they generally cannot absorb anything more.

Offshoot Wipes help prevent the spread of disease and make the gym a pleasant and safe place for members. Ideally members put their towels down before working out or use their towels to remove sweat.




What are the benefits of using Wipes over Liquid Hand Sanitisers?


Most Liquid or Foam Hand Sanitisers are alcohol based meaning they are harsh on skin and equipment. As these Sanitisers are mainly for hands only, they can also not be effectively used for wiping surfaces, whereas our wipes can do both hands and surfaces. Our wipes contain no alcohol, are softer on the skin and will not dry your hands out. As our wipes kill 99.9% of Germs and Bacteria, they are just as effective as alcohol-based wipes. Our wipes do not leave a sticky residue as most alcohol free liquid or foam options do.




What is the best wipe Offshoot offers?


The most premium we have to offer is our BAMBOO Wet Wipes. Offshoot's Bamboo Wipes are strong, think, hold plenty of moisture, are completely biodegradable and are produced from sustainable resources. Bamboo is the top choice for many wipe manufacturers because of its natural properties and its environmental benefits. WHY BAMBOO?

  • Bamboo is highly absorbent and able to absorb up to three times its weight in water
  • Bamboo is naturally hypoallergenic and ideal for those with sensitive skin
  • Bamboo fibre is naturally smooth and round without requiring chemical treatment. This means there are no sharp spurs or harsh chemicals which may irritate the skin
  • Bamboo has excellent natural antibacterial and deodorising properties, therefore if left damp it will not start to smell, unlike cotton towels
  • Bamboo is an environmentally friendly resource. It grows incredibly rapidly and, unlike cotton, thrives without the use of harmful chemical pesticides
  • Bamboo does not require large amounts of water and will grow in dryer conditions. It regenerates naturally, does not need replanting, has excellent soil retention properties and helps to prevent soil erosion
  • Bamboo fabric can be 100% biodegraded in soil by microorganisms and/or sunlight. The decomposition process does not cause any pollution in the environment




Why do you offer the dispensers for FREE?


Offshoot adopted a "free on loan" model when we first started in 2011 and have maintained this model because of how well it works for our customers. The free on loan model means that we will loan you as many dispensers as you need for free, as long as you are purchasing our wipes. This has a several benefits:

  • Reduces the capital outlay for our customers as you do not need to buy dispensers if you want to use our wipes
  • Ensures you and your customers have the best experience possible as our wipes are designed to work best in our dispensers
  • Our customers do not feel locked into using us if they decide they no longer want to. We believe customers should want to work with us rather than be forced to.




How many dispensers will I need?


This question is a common one and is hard to answer. There are a few factors to look at:

  1. What is your budget?
  2. How many members do you have?
  3. Would you prefer a dual system to save costs? ( Wet Wipes and Paper Towels)
  4. How big is your gym?
When we know some of these answers, we can better gauge how many dispensers you will need.




What is the best Dispenser Offshoot offers?


Our Hand & Hygiene Free Standing Dispensers are our most popular dispensers because they provide the most flexibility, they stand out and have an internal bin. These units are portable so can easily be positioned wherever you like. This means you can experiment with the best position or easily rearrange their positioning as you need. As they are free standing, they do not need to go on a wall so can be positioned in places where there are no walls and means you are not putting holes into walls to hold them up. These dispensers are available in a choice of colours and you can opt to put customised branding and marketing on the top to really make them fit in with your business. These dispensers are all in one unit, featuring an internal bin and hold large rolls of wipes up to 1,000 wipes at a time.




What is the best system to use for my Gym?


This is a very common question and until we know more about you, your gym and your members habits, it is very hard to answer. In our eyes, the best system is the one you feel the most comfortable with for you and your members. Do you want to provide an eco-friendly option? Are you cost conscious? Are you a large gym or a small gym? Do you have wall or space restrictions? If you are looking for a new cleaning system for your gym the best thing to do is to get in touch with us and we will be happy to discuss the options and help find a system that works best for you.




If I'm not happy with my units, can I return them?


As we do not have any fixed contracts, you can return the dispensers to us whenever you like. You might be closing down, you might not like the system, you might want to change systems, or you might just not be 100% happy with them. Whatever the reason, we respect your decision and are more than happy to have the dispensers returned to us.




Why do you not have term contracts?


Since starting Offshoot in 2012 we have not held term contracts with our customers. We believe in developing great relationships with our customers through great service and innovative products. We prefer that you want to work with us because of this service and the products we offer, rather than feeling forced to. We therefore do not want to hold any customer to a term contract.





SAFETY

What chemicals do you use in Offshoot Wipes?


For most of our wipes, we use a Biodegradable, Antibacterial product called Sterizar. Sterizar was created in the UK and is impregnated into our wipes. Sterizar is one of the most effective alcohol-free sanitisers for both Hard Surfaces and Hand Sanitising protection. Sterizar is a fantastic all-round product and in addition to its excellent antibacterial properties it is proven to be food safe, skin safe, and environmentally friendly. If you are unsure or want to know more about Sterizar please get in touch.




Are Offshoot's Wipes safe for people?


Health and Safety is extremely important to us. Offshoot wipes have been tested and accredited to both NZ and European norms for safety.

They are accredited as a sanitiser for both surfaces (MPI C32) and hands (MPI C44), as well as AssureQuality Passed, so you have peace of mind that it is safe for members.

Please refer to each products SDS for more info or contact us directly for more info.




Where can I find the SDS for each product?


Please click HERE for the individual safety data sheets.




Will Offshoot Wipes damage my GYM equipment and/or electrical screens?


Our wipes are designed to be used on gym equipment of all types including screens found on Treadmills, Exercycle's, Rowing Machines and other equipment.

Gyms often use our wipes because they want to protect their equipment from rust and moisture damage caused by members spraying cleaners directly onto the equipment or using over wet cloths. As Offshoot Wipes are not saturated, they dry quickly and there is no risk of fluid dripping down into the equipment causing rust or damage.

Offshoot wipes are made of fine non-abrasive fibres which are soft to the touch and will not damage or scratch any equipment.

Additionally, our wipes are alcohol free so they are not harsh on fabrics and surfaces like alcohol based cleaners can be.

If you have any concerns or want to clarify anything, please get in touch and we will be happy to help.





OPERATIONAL & TROUBLE SHOOTING

I've just recieved my new Hand & Hygiene Dispensers. How do I assemble them?


If you have any issues assembling the dispensers please don't hesitate to get in touch and we will be happy to help guide you.




How do I load a packet of Wipes for Hand & Hygiene?


If you have issues loading wipes into the dispensers or the wipes are not pulling correctly please don't hesitate to get in touch and we will be happy to help guide you.




My wipes are not feeding smoothly. How can I fix?


Occasionally, the wipes may not be feeding correctly from the dispenser. If this happens it is usually a simple fix. Please follow the steps below to ensure the wipes have been loaded correctly and if you are still having trouble please get in touch.

  1. First, ensure the wipes are feeding from the centre of the packet. DO NOT start feeding the wipes from the outside of the roll. If the wipes are being fed from the outside they will get caught and not tear correctly.
  2. If feeding from the centre, make sure there is a small gap in the middle of the packet so the wipes are free flowing. Sometimes the roll in a new packet can be too tight and this will stop the wipes feeding correctly.
  3. If wipes are free flowing, ensure the feed is not being interrupted by any of the plastic packaging. If it is touching the packaging:
    • Open the packet up more so they do not touch or
    • Cut the packet near the hole so that it is more open (the wipes will not dry out)
  4. If wipes are not touching any plastic and are free flowing, check the nozzle the wipes feed out of. Is it broken or torn?
    • If broken, click here to request more nozzles for your dispenser
  5. If the nozzle is not broken and the wipes are still not flowing correctly please get in touch.




How do I empty the bin for the Hand & Hygiene dispensers?


If you have any issues emptying the bin or re-assembling the dispensers please don't hesitate to get in touch and we will be happy to help guide you.




Where can I find the Full Operational instructions


Please click here for a full set of operational instructions. If you have any issues operating the dispensers please don't hesitate to get in touch and we will be happy to help guide you.





VIDEOS

How to Change over your Sticker on a Hand & Hygiene Dispenser





How to empty the bin in your Hand & Hygiene Dispenser





My Hand & Hygiene Dispenser isn't feeding wipes like it did when I first got it. How do I fix it?





How do I set up my new Hand & Hygiene Wet Wipe Dispenser?






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